Frequently Asked Questions
Everything you need to know about shopping with Vape Superstore.
What is your standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days. Express shipping options are available at checkout for delivery within 1-2 business days.
How do I return an item that doesn't fit?
We offer a 30-day hassle-free return policy. Simply use our online portal to generate a return label and send the item back in its original, unworn condition with tags attached.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are your products ethically sourced?
Yes, we pride ourselves on working exclusively with manufacturers who adhere to fair labor practices and sustainable sourcing for all our fabrics and materials.
How can I track my order once it has shipped?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.
Do you provide a size guide for your clothing?
Detailed size charts are available on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit.